DeliveryWe aim to despatch your order within the same working day if your online order is received before 15:30. All phone orders need to be received by 15:00 to be sent the same day. All U.K. orders are sent via Royal Mail using either their TRACKED 24 Hour or 48 Hour Service, but please note that these are pledges by Royal Mail and are thus reliant on their ability to deliver within the given timeframe. We are unable to control the timeframe of your order fulfilment once it has been handed over to them. If orders have not been received on time, please contact your local sorting office with the tracking number supplied to you. Orders received after 4pm Tuesday and Wednesday will be sent on Thursday. We are closed on Wednesday. PLEASE NOTE THE £4 MINIMUM ONLINE AND PHONE ORDER REQUIRED PLUS P&P United Kingdom All Orders Over £40.00 - FREE Delivery NEW TRACKED SERVICE CONTINUING FOR 2024Order Value up to £39.99 - Delivery Cost £3.00 for Royal Mail Tracked 48 Hour, £3.50 for Royal Mail Tracked 24 Hour (Bulky and Heavy Parcels will automatically be delivered by Tracked 48 Hour) FREE DELIVERY on all Orders Over £40.00 are sent Royal Mail Tracked 48 FREE DELIVERY Temporarily suspend shipping to the EU and Northern Ireland You may have heard about the new GPSR regulations coming into effect on 13th December 2024. The new regulations affect the movement of goods from England, Scotland, and Wales into the EU and Northern Ireland. Unfortunately, this new regulation outlines some very costly and time-consuming rules, which is very difficult for smaller companies to implement. We have had to make a very difficult and disappointing decision to temporarily suspend shipping to the EU and Northern Ireland as we are currently not able to implement the changes needed to comply with the new regulations. Please rest assured that we are working hard to be able to find a suitable and affordable option that will allow us to restart sending orders to the EU and Northern Ireland. USA, Canada, Australia, New Zealand, Switzerland Order Value up to £149.99 - Delivery Cost £12.00 Order Over £150.00 - FREE Delivery Cost Orders from outside the UK are not charged VAT directly. They may be subject to VAT payments and import duties and taxes when the goods reach the country (please check your country's customs for any tax exemption limits). It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the UK. We have no control over these tax and duty charges and cannot predict what they will be. We are unable to reimburse any VAT or customs costs incurred. |